Frequently Asked Questions

Find answers to common questions about WakaEat. Can't find what you're looking for? Contact our support team.

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Select a category to find relevant questions and answers

For Customers

Questions about ordering, delivery, and using WakaEat

For Merchants

Information for restaurant partners and those interested in joining

For Riders/Drivers

Questions about becoming a delivery rider with WakaEat

For Customers

For Merchants

For Riders/Drivers

General Questions

Common questions about WakaEat platform and services

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Frequently Asked Questions

Browse by Category

For Customers

For Merchants

For Riders/Drivers

For Customers

How do I place an order on WakaEat?

Where is WakaEat available?

How long does delivery usually take?

What payment methods do you accept?

Can I cancel my order?

What if my order is wrong or missing items?

Can I schedule orders in advance?

Can I order for groups or events?

For Merchants

How can I join WakaEat as a merchant?

How much does WakaEat charge?

How do I manage my menu and pricing?

When and how do I receive payments?

Do you provide marketing support?

Do I need a restaurant to join?

What kind of food can I sell?

For Riders/Drivers

How can I join WakaEat as a rider?

How much does WakaEat charge?

How much can I earn as a rider?

Can I choose my own hours?

When and how do I receive payments?

What support is available for riders?

Do I need prior delivery experience?

Do I need branded delivery equipment?

General Questions

What makes WakaEat different from other food delivery apps?

Is WakaEat available in my country?

How does WakaEat ensure food authenticity?

Do you offer customer support in multiple languages?

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